Customer Service Rep – Tax, Seasonal

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Job Description:

  • Provide inbound customer support using a call flow guide
  • Help customers resolve basic technical issues
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile.

Requirements:

  • 1+ year of customer service experience
  • Open availability (this is a seasonal position)
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing
  • Operating System: Windows 10+ RAM: 8GB or higher Processor: Intel i5/AMD Ryzen 5 or higher
  • Internet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) Speeds: 10 mbps download and 3 mbps upload or higher

Benefits:

  • Medical, dental, and vision insurance
  • Comprehensive employee assistance program (EAP)
  • 401(k) retirement plan
  • Paid time off and holidays
  • Paid training days
  • DailyPay enrollment option to access pay early
  • Paid training and performance-based incentives
  • Employee referral bonus opportunities
  • Company networking opportunities
  • Health and wellness programs
  • Mentorship programs
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